Welcome To Total Tile Care

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We Put the WOW back into your Tiles & Grout!

Unfortunately, the service industry as a whole has a terrible reputation in terms of professionalism. Not returning calls, not arriving on time (if at all), not bothering to submit a quote (if they did bother inspecting), not following up after the job to make sure customers are satisfied with the work etc.

At Total TileCare, we actively strive for professionalism in all aspects of our business and open communication every step of the way.

Ms K of Wahroonga said “Have to say this experience dealing with Total Tile Care has been outstanding from the get go. Your team did as promised, timely, quality work, excellent to deal with all the way and finished with thorough cleanup. I’ve been so impressed I have been talking about you with anyone who will listen (like a maniac) as an example of a great service ethos. Desperately looking for ways I can recommend you to others! Your business deserves every success because you are doing things right. Thank you.” – Sept 2015

“It’s the first tradesman in a very long time where I have been this happy.” Ms C of Edgecliff – Jan 2015

“From first contact with Kelley to job completion with Peter, Total Tile Care were thoroughly professional. Always responsive whilst engaging their services their subsequent execution of the work was exemplary. The outcome was simply amazing! Highly recommended without reservation.” Mr C of Roseville Chase – Dec 2014.

“In an age where ‘near enough is good enough’, Total Tile Care shines bright for its commitment to punctuality, quality of finish, attention to detail (including ensuring the site is completely clean afterwards), and professional and courteous interaction from start to finish, office to on-site.” Mrs B of North Epping – Oct 2014.

“You are one of the most professional trades related companies that I have the pleasure of talking and dealing with… It is so nice to deal with people that care about their customers and reputation.” Mr & Mrs K of Baulkham Hills – Aug 2014

Equally important to us is ensuring that our customers are treated with a personal touch. Repeat customers are constantly surprised we remember them AND the work we have done for them previously.

Mrs M of Mona Vale said “I had met Peter before over a year back…Peter and I recognised each [other] immediately at the door and he even remembered the colour of our bathroom tiles!” April 2008

Most tile maintenance companies use subcontractors and / or franchisees. Not so with Total TileCare. We are family owned and operated, so you have the peace of mind of dealing with the owners – Peter & Kelley Johnson. We take pride in our workmanship and the results we deliver to our customers.

“Thanks for making me love my tiles again… highly recommend.” Mrs R of Narraweena – Jan 2015

“The kitchen and bathroom floors look brand new, the shower recess was re-grouted and looks beautiful. Also through Total TileCare a new glass shower screen was installed. Everyone arrived on time and did a fabulous job. All looks brand new. Thrilled with the result… would recommend without hesitation.” Mrs D-S of Paddington – Oct 2014

“Beautiful! Before my bathroom was attended to I found walking into the bathroom distressing due to the disgusting state of the grout. It was very embarrassing to have company walk in there. Now, it is a pleasure to walk into. I literally can’t stop smiling as I stand in the middle of the bathroom! Thank you!” Mrs W of Quakers Hill – Aug 2014

We have a no B.S. policy. We offer you professional advice and real solutions with your interests in mind. We don’t employ scare tactics or try to dazzle or confuse you with industry jargon.

“We were impressed with Peter’s thorough approach and attention to detail. We had another quote, which was cheaper but only provided a superficial solution to our problem. Peter was very professional and knew a lot about his trade and was very reliable and trustworthy.” Mrs F of Wahroonga – July 2013

Mrs M of Mona Vale said “Peter spent some time [to] take me HONESTLY through my options…It is rare in this day and age to come across someone as professional, knowledgeable, helpful and honest in their appraisal…” April 2008

If we can’t help or there are better options available – we will tell you – and point you in the right direction where possible.

“Kelley – a quick note to thank Peter for going out to the property and looking at my job. I’m sorry if this is one he doesn’t get to follow thru’ on because of the scope & nature of the work involved. Sarah and I just wanted to take the time to send a ‘note of thanks’ to both of you, for the professionalism that you’ve both shown … right from the get-go; from the point where you personally handled my call, to the way Peter provided objective unbiased feedback… I won’t hesitate in referring my friends to Total TileCare.” Mr A of Hornsby Heights – Dec 2014

“I would just like to pass on my thanks to Peter for his help and advice regarding our shower. Peter was extremely courteous, friendly and professional and although we unfortunately will not be providing Total Tile Care with any business, Peter still gave his time and professional advice which was greatly appreciated. I will happily recommend Total Tile Care to friends and if I am in need of your services would call your organisation again.” Mrs N of Eastwood – Nov 2011

Finally, we offer a comprehensive and legitimate warranty, without the unfair exclusions commonly seen in this industry. If any issues arise, all it takes is one phone call to us to ensure that you are fully satisfied with all aspects of the work. No stalling, delay tactics or avoidance measures – only swift corrective action.

Mr B of The Ponds said “Just wanted to thank you for following up with our concerns and organising Jason to come out particularly as I wasn’t able to accommodate you the first time you rang…It is the sign of a business with integrity when you follow up client concerns. Thanks again.” – May 2017

Mr R of Pymble said “We appreciate very much that the company has fully stood by its warranty guarantee on work completed.” Feb 2012

Mrs G. of Ryde said “a big thanks to your company for coming back and fixing the issues I had with our grout. The coat of grout paint over the top looks much MUCH better and the extra effort is much appreciated.” April 2010

Let us Put the WOW back   into your Tiles & Grout Today!

 

Free Call Total TileCare Today on 1800 02 02 03